Blanchard, Kenneth
Raving fans : a revolutionary approach to customer service / Kenneth Blanchard - New York : William Morrow and Company, Inc., 1993. - 137 p.:
0688123163
Consumer Behavior
Public Relations
Customer relations
Consumer satisfaction
658.812 B639R 1993
Raving fans : a revolutionary approach to customer service / Kenneth Blanchard - New York : William Morrow and Company, Inc., 1993. - 137 p.:
0688123163
Consumer Behavior
Public Relations
Customer relations
Consumer satisfaction
658.812 B639R 1993