Johns, Ted
Perfect customer care : all you need to get it right first time / Ted Johns - London : Random House Business, 1999. - 197 p.
Customer relations
658.812 J658P 1999
Perfect customer care : all you need to get it right first time / Ted Johns - London : Random House Business, 1999. - 197 p.
Customer relations
658.812 J658P 1999