Failure to communicate : how conversations go wrong and what you can do to right them / (Record no. 15999)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02073nam a22002057a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190219b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781422137499 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 142213749X |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 1422166457 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781422166451 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 650.13 W395F 2010 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Weeks, Holly |
| 245 1# - TITLE STATEMENT | |
| Title | Failure to communicate : how conversations go wrong and what you can do to right them / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Boston : |
| Name of publisher | Harvard Business Review Press, |
| Year of publication | 2010. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: · Why we turn to ineffective tactics when the heat is on · How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in · Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged · Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions · How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Interpersonal communication |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Permanent Location | Current Location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|
| Mariam Chughtai Library | Mariam Chughtai Library | 2019-02-19 | 650.13 W395F 2010 | MC229 | Books |