You can't lose if the customer wins : ten steps to growth & profit / (Record no. 18257)
[ view plain ]
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
|---|---|
| -- | 0425141446 |
| 040 ## - CATALOGING SOURCE | |
| -- | CPL |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| -- | 658.812 N995Y 1994 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| -- | Nykiel, Ronald A. |
| 245 10 - TITLE STATEMENT | |
| -- | You can't lose if the customer wins : ten steps to growth & profit / |
| -- | Ronald A. Nykiel |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| -- | USA : |
| -- | Berkley, |
| -- | 1994. |
| 300 ## - PHYSICAL DESCRIPTION | |
| -- | 129 p. |
| 650 0# - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | Customer relations |
| 650 0# - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | Customer services |
| 650 0# - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | Consumers--Attitudes |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| -- | 18257 |
| -- | 18257 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| -- | BK |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| -- | 0 |
| -- | 0 |
| -- | 0 |
| -- | 658_812000000000000_N995Y_1994 |
| -- | 0 |
| -- | 24800 |
| -- | CPL |
| -- | CPL |
| -- | CP |
| -- | 2020-04-23 |
| -- | 658.812 N995Y 1994 |
| -- | 513358 |
| -- | 2020-04-23 |
| -- | 2020-04-23 |
| -- | BK |
No items available.