TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality is free : the art of making quality certain
U1  - 658.56 C949Q 1980 
PY  - 1980///
CY  - New York
PB  - New American Library, 
KW  - Quality assurance
KW  - Total quality management
KW  - Quality control
ER  -