TY  - BOOK
AU  - Bank,John
TI  - The essence of total quality management
T2  - Essence of management series
SN  - 013284902x
U1  - 658.562 B218T 1992 
PY  - 1992///
CY  - New York
PB  - Prentice Hall
KW  - Quality Control
KW  - Total Quality Management
KW  - Total quality management
N1  - Index
ER  -