TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality without tears : the art of hassle-free management
SN  - 007014530x
U1  - 658.4013 C949Q 1986 
PY  - 1986///
CY  - New York
PB  - McGraw-Hill
KW  - Quality assurance
KW  - Team action
KW  - Total quality management
KW  - Problem organization
N1  - Index
ER  -