TY  - BOOK
AU  -  Cross,Mary
TI  - Persuasive business writing : creating better letters, memos, reports, and more
U1  - 808.066651 C951P 1987 
PY  - 1987///
CY  - New York
PB  - American Management Association
KW  - Business writing
KW  - Persuasion (Rhetoric)
KW  - Commercial correspondence
N1  - Index
ER  -