TY  - BOOK
AU  - Desatnick,Robert L.
TI  - Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization
SN  - 1555420273
U1  - 658.812 D441M 1987 1st ed.
PY  - 1987///
CY  - London
PB  - Jossey-Bass Publishers
KW  - Customer relations	
KW  - Marketing strategies
KW  - Customer services	
N1  - Index
ER  -