TY  - BOOK
AU  - Nykiel,Ronald A.
TI  - You can't lose if the customer wins : ten steps to growth & profit
SN  - 0425141446
U1  - 658.812 N995Y 1994 
PY  - 1994///
CY  - USA
PB  - Berkley
KW  - Customer relations
KW  - Customer services
KW  - Consumers--Attitudes
ER  -