TY  - BOOK
AU  - Gonthier,Giovinella
TI  - Rude awakenings : overcoming the civility crisis in the workplace
SN  - 0-7931-5197-X
PY  - 2002///
CY  - United Of America
PB  - Library of congress cataloging publication
KW  - The Evolution of Incivility in Our times
KW  - The Business imperatives
N2  - Unlike traditional business etiquette books, Rude Awakenings identifies the historical roots of incivility and explains how technology and rapidly changing demographics in the workplace are resulting in a whole new set of changes and challenges. managers, supervisors, business owners, and human resources professionals are left unarmed and need the proper tools to implement a civility policy in their own organizations
ER  -