TY  - BOOK
AU  - Brinkman,Rick
AU  - Kirschner,Rick
TI  - Dealing with difficult people : 24 lessons for bringing out the best in everyone
SN  - 007146333X
U1  - 302 B858D 2006 
PY  - 2006///
CY  - New York
PB  - McGraw Hill Press
KW  - Psychology, Industrial
KW  - Interpersonal relations
N1  - Includes Index
ER  -