TY  - BOOK
AU  - Bernstein,Albert J
TI  - Emotional vampires : dealing with people who drain you dry
SN  - 0071352597
U1  - 158.2 B531E 2001 
PY  - 2001///
CY  - New York
PB  - McGraw Hill
KW  - Verbal self-defense
KW  - Interpersonal communication
N1  - Include index
ER  -