000			02073nam a22002057a 4500
999			_c15999 _d15999
005			20190219111203.0
008			190219b ||||| |||| 00| 0 eng d
020			_a9781422137499
020			_a142213749X
020			_a1422166457
020			_a9781422166451
040			_cPK-IsLIS
082			_a650.13 W395F 2010
100	1		_aWeeks, Holly
245	1		_aFailure to communicate : how conversations go wrong and what you can do to right them / _cHolly Weeks
260			_aBoston : _bHarvard Business Review Press, _c2010.
520			_aYour stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: · Why we turn to ineffective tactics when the heat is on · How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in · Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged · Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions · How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.
650		0	_aInterpersonal communication
942			_cBK