Reichheld, Frederick F.
The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld - Boston : Bain & Company , 1996. - v, 323 p.
Consumer satisfaction
Customer relations
Job satisfaction
658.4 R271T 1996
The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld - Boston : Bain & Company , 1996. - v, 323 p.
Consumer satisfaction
Customer relations
Job satisfaction
658.4 R271T 1996