The customer-driven company : moving from talk to action / (Record no. 126639)
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| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
|---|---|
| -- | 0201570904 , 0201608138 |
| 040 ## - CATALOGING SOURCE | |
| -- | MFJL |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| -- | 658.812 W594T 1994 |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| -- | Whiteley, Richard C. |
| 245 14 - TITLE STATEMENT | |
| -- | The customer-driven company : moving from talk to action / |
| -- | Richard C. Whiteley |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| -- | New York : |
| -- | Addison-Wesley publishing company, |
| -- | 1994. |
| 300 ## - PHYSICAL DESCRIPTION | |
| -- | 308 p.: |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | Customer services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | Industrial management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | Strategic planning |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | Organizational effectiveness |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | Service-level agreements |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | Consumer satisfaction |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| -- | Customer relations |
| 999 ## - SYSTEM CONTROL NUMBERS (KOHA) | |
| -- | 126639 |
| -- | 126634 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| -- | BK |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| -- | 0 |
| -- | 0 |
| -- | 0 |
| -- | 658_812000000000000_W594T_1994 |
| -- | 0 |
| -- | 151481 |
| -- | FMJL |
| -- | FMJL |
| -- | 2023-03-31 |
| -- | 658.812 W594T 1994 |
| -- | 109274. |
| -- | 2023-03-31 |
| -- | 2023-03-31 |
| -- | BK |
No items available.