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1. The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy

by Treacy, Michael | Wiersema, Frederik D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Addison-wesley, 1996Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.8 T784D 1996] (2).

2. I know it when I see it : a modern fable about quality / John Guaspari

by Guaspari, John.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: [s.l.] : Amacom, [n.d.]Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.562 G917I [n.d.]] (1).

3. Managing customer value : creating quality and service that customers can see / Bradley T. Gale

by Gale, Bradley T | Wood, Robert Chapman.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : A Division of Simon & Schuster Inc , 1994Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 G131M 1994] (1).

4. How to achieve zero-defect marketing / Allan J. Magrath

by Magrath, Allan J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : American Management Association , 1993Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.802 M212H 1993] (1).

5. Touchstones : ten new ideas revolutionizing business / William A. Band

by Band, William A.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : John Wiley & Sons , 1994Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.4 B111T 1994] (1).

6. Just-in-time : surviving by breaking tradition / Walter E. Goddard

by Goddard, Walter E.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Essex : Oliver Wight Limited Publications , 1986Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.5 G578J 1986] (1).

7. Quality value banking /

by Gray, Janet L.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : John Wiley And Sons, Inc., 1992Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 332.1068 G778Q 1992] (1).

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