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1.
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Services marketing / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D. Material type: Text; Format:
print
Publisher: New York : Mcgraw-Hill College, 1996Availability: Items available for loan: Central Park Library
[Call number: 658.8 Z48S 2004]
(1), Chughtai Public Library
[Call number: 658.8 Z48S 1996]
(1), Masood Faisal Jhandir Library
[Call number: 658.8 Z48S 1996]
(1).
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2.
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When fish fly lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market / John Yokoyama, Joseph A. Michelli.
by Yokoyama, John | Michelli, Joseph A. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: New York : Hyperion, 2004Availability: Items available for loan: Chughtai Public Library
[Call number: 658.314 Y548W 2004]
(1).
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3.
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Lessons from the nordstrom way / Robert Spector
by Spector, Robert. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: New York : Wiley, 2001Availability: Items available for loan: Chughtai Public Library
[Call number: 658.871 S741L 2001]
(1).
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4.
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You can't lose if the customer wins : ten steps to growth & profit / Ronald A. Nykiel
by Nykiel, Ronald A. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: USA : Berkley, 1994Availability: Items available for loan: Central Park Library
[Call number: 658.812 N995Y 1994]
(1).
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5.
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How to win customers and keep them for life / Michael LeBoeuf
by LeBoeuf, Michael. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: New York : Berkley Books, 1989Availability: Items available for loan: Masood Faisal Jhandir Library
[Call number: 658.812 L447H 1989]
(1).
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6.
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The customer-driven company : moving from talk to action / Richard C. Whiteley
by Whiteley, Richard C. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: New York : Addison-Wesley publishing company, 1994Availability: Items available for loan: Masood Faisal Jhandir Library
[Call number: 658.812 W594T 1994]
(1).
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7.
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Up your service! : strategies and action steps to delight your customers now / Ron Kaufman
by Kaufman, Ron. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Singapore : Ron Kaufman , 2002Availability: Items available for loan: Masood Faisal Jhandir Library
[Call number: 658.812 K162U 2002]
(1).
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8.
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One customer, divisible : linking customer insight to loyalty and advocacy behavior / Michael W. Lowenstein
by Lowenstein, Michael W. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: [s.l.] : Thomson , 2005Availability: Items available for loan: Masood Faisal Jhandir Library
[Call number: 658.812 L917O 2005]
(1).
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9.
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Built for use : driving profitability through the user experience / Karen Donoghue
by Donoghue, Karen. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: New York : McGraw-Hill , 2002Availability: Items available for loan: Masood Faisal Jhandir Library
[Call number: 658.812 D687B 2002]
(1).
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10.
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Delivering knock your socks off service / Kristin Anderson
by Anderson, Kristin | Zemke, Ron. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: New York : Amacom , 1991Availability: Items available for loan: Masood Faisal Jhandir Library
[Call number: 658.812 A231D 1991]
(1).
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11.
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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick
by Desatnick, Robert L. Edition: 1st ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: London : Jossey-Bass Publishers, 1987Availability: Items available for loan: Masood Faisal Jhandir Library
[Call number: 658.812 D441M 1987]
(1).
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12.
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Compiere ERP and CRM : User Manual Version 2.6.0a / Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: [s.l.] : [s.n.], 2003. 2006Availability: Items available for loan: Masood Faisal Jhandir Library
[Call number: 658.812 C737 2006]
(1).
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