Chughtai Public Library

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1.
Services marketing / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D.

Material type: Text Text; Format: print Publisher: New York : Mcgraw-Hill College, 1996Availability: Items available for loan: Central Park Library [Call number: 658.8 Z48S 2004] (1), Chughtai Public Library [Call number: 658.8 Z48S 1996] (1), Masood Faisal Jhandir Library [Call number: 658.8 Z48S 1996] (1).

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2.
When fish fly lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market / John Yokoyama, Joseph A. Michelli.

by Yokoyama, John | Michelli, Joseph A.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Hyperion, 2004Availability: Items available for loan: Chughtai Public Library [Call number: 658.314 Y548W 2004] (1).

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3.
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Lessons from the nordstrom way / Robert Spector

by Spector, Robert.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Wiley, 2001Availability: Items available for loan: Chughtai Public Library [Call number: 658.871 S741L 2001] (1).

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4.
You can't lose if the customer wins : ten steps to growth & profit / Ronald A. Nykiel

by Nykiel, Ronald A.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: USA : Berkley, 1994Availability: Items available for loan: Central Park Library [Call number: 658.812 N995Y 1994] (1).

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5.
How to win customers and keep them for life / Michael LeBoeuf

by LeBoeuf, Michael.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Berkley Books, 1989Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 L447H 1989] (1).

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6.
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The customer-driven company : moving from talk to action / Richard C. Whiteley

by Whiteley, Richard C.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Addison-Wesley publishing company, 1994Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 W594T 1994] (1).

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7.
Up your service! : strategies and action steps to delight your customers now / Ron Kaufman

by Kaufman, Ron.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Singapore : Ron Kaufman , 2002Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 K162U 2002] (1).

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8.
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One customer, divisible : linking customer insight to loyalty and advocacy behavior / Michael W. Lowenstein

by Lowenstein, Michael W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: [s.l.] : Thomson , 2005Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 L917O 2005] (1).

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9.
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Built for use : driving profitability through the user experience / Karen Donoghue

by Donoghue, Karen.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill , 2002Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 D687B 2002] (1).

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10.
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Delivering knock your socks off service / Kristin Anderson

by Anderson, Kristin | Zemke, Ron.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Amacom , 1991Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 A231D 1991] (1).

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11.
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick

by Desatnick, Robert L.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : Jossey-Bass Publishers, 1987Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 D441M 1987] (1).

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12.
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Compiere ERP and CRM : User Manual Version 2.6.0a /

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: [s.l.] : [s.n.], 2003. 2006Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 C737 2006] (1).

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