Chughtai Public Library

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Perfect customer care : all you need to get it right first time / Ted Johns

by Johns, Ted.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : Random House Business, 1999Availability: Items available for loan: Chughtai Public Library [Call number: 658.812 J658P 1999] (1).

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2.
You can't lose if the customer wins : ten steps to growth & profit / Ronald A. Nykiel

by Nykiel, Ronald A.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: USA : Berkley, 1994Availability: Items available for loan: Central Park Library [Call number: 658.812 N995Y 1994] (1).

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3.
How to win customers and keep them for life/ Michael LeBoeuf

by LeBoeuf, Michael.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: USA: Simon & Schuster Audio, 1988Availability: Items available for loan: Central Park Library [Call number: 658.812 L447W 1988] (1).

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4.
Everyone a leader : a grassroots model for the new workplace / Horst Bergmann

by Bergmann, Horst | Hurson, Kathleen | Russ-Eft, Darlene F.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : John Wiley and Sons, 1999Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.4092 B499E 1999] (1).

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5.
Customers Mean Business/ James A.Unruh

by Unruh, James A.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York: Addison-Wesley Publishing co., 1996Availability: Items available for loan: Library on Wheels [Call number: 658.812 U589C 1996] (1).

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6.
How to win customers and keep them for life / Michael LeBoeuf

by LeBoeuf, Michael.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Berkley Books, 1989Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 L447H 1989] (1).

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7.
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The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld

by Reichheld, Frederick F | Teal, Thomas.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : Bain & Company , 1996Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.4 R271T 1996] (2).

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8.
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Understanding customers / Chris Rice

by Rice, Chris.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Boston : Butterworth Heinemann , 1997Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.8342 R36U 1997] (2).

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9.
Raving fans : a revolutionary approach to customer service / Kenneth Blanchard

by Blanchard, Kenneth | Bowles, Sheldon M.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : William Morrow and Company, Inc., 1993Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 B639R 1993] (2).

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10.
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The customer-driven company : moving from talk to action / Richard C. Whiteley

by Whiteley, Richard C.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : Addison-Wesley publishing company, 1994Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 W594T 1994] (1).

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11.
Up your service! : strategies and action steps to delight your customers now / Ron Kaufman

by Kaufman, Ron.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Singapore : Ron Kaufman , 2002Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 K162U 2002] (1).

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12.
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One customer, divisible : linking customer insight to loyalty and advocacy behavior / Michael W. Lowenstein

by Lowenstein, Michael W.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: [s.l.] : Thomson , 2005Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 L917O 2005] (1).

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13.
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Forging the productivity partnership / William Sandy

by Sandy, William.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill Publishing Company , 1980Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.406 S222F 1980] (2).

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14.
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization / Robert L. Desatnick

by Desatnick, Robert L.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: London : Jossey-Bass Publishers, 1987Availability: Items available for loan: Masood Faisal Jhandir Library [Call number: 658.812 D441M 1987] (1).

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